How long does it take to receive my order?
Everything is made to order. Processing typically takes 1–2 business days, and shipping is about 3–7 business days within the US depending on the method you choose. Most orders arrive in about a week total. See our Shipping Policy for full details.
How does personalization work?
Add the name, date, or detail you want at checkout. You'll see a preview before your order goes into production — nothing is printed until you've had a chance to check it.
I noticed a typo after I ordered — can I fix it?
Yes — email us within 12 hours of ordering and we'll correct it at no charge. After production has started, we may not be able to make changes; see Returns & Refunds.
Can I return or exchange a personalized item?
Personalized items are made specifically for you, so we're not able to accept returns or exchanges unless the item arrives defective or there was an error on our end. Non-personalized items can be returned within 14 days of delivery.
What sizes do you offer?
Sizing depends on the product — apparel items (like our baby shirts) run from newborn through toddler sizes, and our dog collars come in adjustable neck-size ranges. See our Size Chart for exact measurements.
How do I track my order?
You'll get a shipping confirmation email with tracking as soon as your order ships. You can also check status any time on our Track Order page.
Do you ship internationally?
Yes, we ship internationally. International orders may take 1–3 weeks depending on destination and customs processing, and the buyer is responsible for any customs fees or import duties.