Shipping Policy
Made to order, shipped in about a week
Nothing sits in a warehouse — we start yours after you order it.
Processing Time
Every item at Keepwren is made to order. Please allow 1–2 business days for us to produce your order before it ships. During high-volume periods (like the run-up to Halloween and Christmas), processing may take slightly longer — we’ll flag this on the site if it does.
Shipping Time
| Method | Estimated Transit Time |
|---|---|
| US Standard | 3–5 business days |
| US Priority | 2–3 business days |
| International | 1–3 weeks (varies by destination and customs) |
Total time from order to delivery is typically about one week for US orders (processing + shipping combined).
Shipping Costs
Shipping costs are calculated automatically at checkout based on your order and delivery address, so you'll always see the exact cost before you pay.
Seasonal Cutoff Dates
During high-volume periods like Halloween and Christmas, order cutoff dates for guaranteed delivery will be posted on the site as each holiday approaches. Ordering early is always the safest way to make sure your gift arrives in time.
Customs & Import Fees
For international orders, any customs duties or import fees are the responsibility of the buyer and are collected at delivery. We’re not responsible for delays caused by customs processing.
Incorrect Address
Please double-check your shipping address at checkout — we begin production quickly, so we may not be able to make changes once an order is in progress. If a package is returned to us due to an incorrect address, we’ll reach out to arrange reshipment; a fee to cover the cost of return and re-delivery will apply.