Typos are fixable. Mistakes are ours to fix too.

Personalized Items

Because personalized items are made specifically for you, we’re unable to accept returns or exchanges on them. The only exceptions are:

• The item arrives damaged or defective
• There was an error on our end (wrong name, wrong item, wrong design)

In either case, email us within 7 days of delivery with a photo of the issue, and we’ll send a free replacement.

Non-Personalized Items

Non-personalized items can be returned or exchanged within 14 days of delivery, provided they’re unused and in original condition. Contact us to start a return.

Order Corrections Before Production

Catch a typo or want to change a detail? Email us within 12 hours of ordering and we’ll fix it at no cost. Once production has started, we may not be able to make changes.

Cancellations

Orders can be cancelled within 2 hours of purchase. After that, production may have already started and we may not be able to cancel.

Refund Timing

Approved refunds are issued to your original payment method within 5–10 business days.